GANGA CONTRERAS, Francisco; ALARCÓN HENRÍQUEZ, Nancy; PEDRAJA REJAS, Liliana. Service quality measurement: the case of the Guarantee Court from the city of Puerto Montt - Chile. Revista Ingeniare, [S. l.], v. 27, n. 4, 2024. Disponível em: https://ingeniare.uta.cl/index.php/inge/article/view/1052. Acesso em: 8 nov. 2026.