Ganga Contreras, Francisco, Nancy Alarcón Henríquez, and Liliana Pedraja Rejas. “Service Quality Measurement: The Case of the Guarantee Court from the City of Puerto Montt - Chile”. Revista Ingeniare 27, no. 4 (December 20, 2024). Accessed November 8, 2026. https://ingeniare.uta.cl/index.php/inge/article/view/1052.