Multi-tenant architecture for software as a service implementation and its influence on usability of micro and small enterprises in the commercial sector of the Peruvian northeast region

Abstract

CEATECSOFT E.I.R.L. faces a challenge that requires an evaluation. Through the analysis of stakeholders in the organisation, a decrease in economic profitability has been detected. This situation is linked to several factors, such as labour costs and overtime for technical staff, licence invoicing, and expenses associated with desktop system upgrades. The objective of this research was to determine to what extent the implementation of multi-tenant architecture in software as a service (SaaS) increases its usability in MSEs in the commerce sector of North Eastern Peru. For this purpose, pre-experimental research was carried out with a sample of 32 MSEs to whom a questionnaire was applied to measure the degree of usability of the software put into production. On average, 92 % of the respondents recognised improvements in the proposed solution, which significantly differs between the pre-and post-test. In conclusion, the software as a service (SaaS) developed under the multi-tenant architecture has increased the implemented system’s usability, generating significant profitability benefits for the CEATECSOFT E.I.R.L.